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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 29, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
Explore More Icons
Clean Rooms
AWS Clean Rooms is a privacy-enhancing collaboration service that enables multiple parties to analyze their collective data without sharing raw data.
SQS Queue
Amazon SQS Queue is a scalable message queuing service that enables decoupling and communication between microservices, distributed systems, and serverless applications.
Elemental Server
AWS Elemental Server is an on-premises video processing system that converts input video for distribution to TVs, PCs, and mobile devices.
Managed Workflows for Apache Airflow
Amazon Managed Workflows for Apache Airflow (MWAA) is a managed orchestration service for scheduling and monitoring data workflows using Apache Airflow.
Glue DataBrew
AWS Glue DataBrew is a visual data preparation tool that allows data analysts and scientists to clean and normalize data without writing code.
Elemental Delta
AWS Elemental Delta is a video delivery platform that enables content delivery customization and monetization for live and on-demand streams.
Cost Explorer
AWS Cost Explorer is a tool that helps you visualize, understand, and manage your AWS costs and usage over time through interactive charts and reports.
Compute Auto Scaling
AWS Auto Scaling automatically adjusts the capacity of your AWS resources to maintain steady, predictable performance at the lowest possible cost.
EKS Cloud
Amazon EKS Cloud is the standard managed Kubernetes service provided by AWS, making it easy to run Kubernetes without managing control plane infrastructure.
DataSync
AWS DataSync is an online data transfer service that simplifies, automates, and accelerates moving data between on-premises storage and AWS.
AWS STS
AWS Security Token Service (STS) enables you to request temporary, limited-privilege credentials for AWS Identity and Access Management (IAM) users or federated users.
Managed Streaming for Apache Kafka
Amazon MSK (Managed Streaming for Apache Kafka) is a fully managed service for building and running applications using Apache Kafka on AWS.
Auto Scaling
AWS Auto Scaling automatically adjusts the capacity of your AWS resources to maintain steady, predictable performance at the lowest possible cost.
AppFlow
AWS AppFlow is a fully managed integration service that enables you to securely transfer data between SaaS applications and AWS services without writing code.
Data Transfer Terminal
AWS Data Transfer Terminal is a user interface that simplifies the secure transfer of files and data to and from AWS services.
CloudWatch
Amazon CloudWatch monitors AWS resources and applications, providing metrics, logs, and alarms for visibility and automation.
HealthLake
Amazon HealthLake is a HIPAA-eligible service that stores, transforms, and analyzes health data in the FHIR format for advanced analytics and ML.
Elemental MediaLive
AWS Elemental MediaLive is a broadcast-grade live video processing service that lets you create live outputs for streaming and broadcasting.
Thinkbox Deadline
Thinkbox Deadline is a render management tool that provides flexible and scalable management of render farms for creative studios.
Neptune
Amazon Neptune is a fast, reliable, and fully managed graph database service for building applications with highly connected data.
X Ray
AWS X-Ray helps developers analyze and debug production and distributed applications, such as those built using microservices architecture.
Firewall Manager
AWS Firewall Manager is a security management service that makes it easier to centrally configure and manage firewall rules across multiple AWS accounts and resources.
FSx for NetApp ONTAP
Amazon FSx for NetApp ONTAP offers fully managed NetApp file systems on AWS with familiar features like snapshots, clones, and data tiering.
Snapshot
Snapshot refers to point-in-time backups of EBS volumes or file systems, allowing easy restore and replication of AWS storage resources.