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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 29, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
Explore More Icons
Identity and Access Management
AWS Identity and Access Management (IAM) enables you to manage access to AWS services and resources securely with fine-grained permissions.
SageMaker Studio Lab
Amazon SageMaker Studio Lab is a free ML development environment that provides Jupyter-based tools for experimenting with models and datasets.
Nitro Enclaves
AWS Nitro Enclaves are isolated EC2 environments that enhance security by creating trusted execution environments for sensitive data processing.
Control Tower
AWS Control Tower provides a guided setup to create a secure, multi-account AWS environment based on AWS best practices.
Rekognition
Amazon Rekognition is a computer vision service that enables image and video analysis for face detection, object recognition, and more.
Data Transfer Terminal
AWS Data Transfer Terminal is a user interface that simplifies the secure transfer of files and data to and from AWS services.
Supply Chain
AWS Supply Chain is a cloud-native application that provides real-time visibility, insights, and analytics to help manage and optimize global supply chains.
S3 on Outposts
Amazon S3 on Outposts brings object storage to on-premises environments using AWS Outposts, enabling data residency and low-latency workloads.
CloudWatch
Amazon CloudWatch monitors AWS resources and applications, providing metrics, logs, and alarms for visibility and automation.
Elemental Conductor
AWS Elemental Conductor is software for managing multiple AWS Elemental Live encoders from a central interface.
EMR
Amazon EMR (Elastic MapReduce) is a cloud big data platform for processing massive amounts of data using open-source tools like Apache Spark, Hive, and Hadoop.
Verified Permissions
Amazon Verified Permissions is a fine-grained authorization service for applications that need flexible and scalable access control based on policies.
Permissions
AWS Permissions are managed through IAM to control which actions users and roles can perform on which resources.
Data Firehose
Amazon Kinesis Data Firehose is a fully managed service for delivering real-time streaming data to destinations like Amazon S3, Redshift, and OpenSearch.
App Runner
AWS App Runner is a fully managed service that makes it easy to build, deploy, and run containerized web applications and APIs at scale without managing infrastructure.
Lookout for Metrics
Amazon Lookout for Metrics automatically detects and diagnoses anomalies in business and operational data using ML models.
AMI
Amazon Machine Image (AMI) is a preconfigured template that contains the software configuration (OS, application server, applications) required to launch an EC2 instance.
Reserved Instance Reporting
AWS Reserved Instance Reporting helps you monitor and optimize the utilization and coverage of your purchased Reserved Instances for cost savings.
Marketplace Light
AWS Marketplace is a digital catalog that makes it easy to find, test, buy, and deploy third-party software that runs on AWS.
Telco Network Builder
AWS Telco Network Builder simplifies the deployment and management of telecom networks on AWS using standard telecom models.
rePost Private
AWS re:Post Private offers a secure, private version of the re:Post community within an organization, enabling internal knowledge sharing and collaboration around AWS topics.
Management Console
The AWS Management Console is a web application for managing AWS services through a user-friendly graphical interface.
Managed Blockchain
Amazon Managed Blockchain is a fully managed service that makes it easy to create and manage scalable blockchain networks using popular open-source frameworks like Hyperledger Fabric and Ethereum.
Elastic VMware Service
VMware Cloud on AWS provides a fully managed VMware environment on AWS, allowing seamless migration and extension of on-premises VMware workloads.