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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 10, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
Explore More Icons
Managed Grafana
Amazon Managed Grafana is a fully managed service that enables observability and dashboarding using Grafana on AWS.
Tools and SDKs
AWS Tools and SDKs provide libraries, tools, and documentation to help developers build applications and automate services across AWS.
Aurora
Aurora is a high-performance cloud-native relational database engine developed by AWS, compatible with MySQL and PostgreSQL.
CodeCommit
AWS CodeCommit is a secure, scalable, and managed source control service that hosts private Git repositories.
Wickr
Amazon Wickr is an end-to-end encrypted messaging and collaboration service designed for secure communications, file sharing, and compliance in enterprises and government.
Deep Learning Containers
AWS Deep Learning Containers are Docker images pre-installed with deep learning frameworks for training and inference on Amazon ECS and EKS.
FSx for NetApp ONTAP
Amazon FSx for NetApp ONTAP offers fully managed NetApp file systems on AWS with familiar features like snapshots, clones, and data tiering.
IoT Greengrass
AWS IoT Greengrass is an open-source edge runtime and cloud service that helps build, deploy, and manage device software at the edge.
Hosted Zone
A Hosted Zone in Amazon Route 53 is a container for records that define how traffic is routed for a domain and its subdomains.
IoT Button
The AWS IoT Button is a programmable, Wi-Fi-enabled device that integrates with AWS IoT Core and allows developers to test cloud-based IoT applications.
Connect
Amazon Connect is a cloud-based contact center service that provides tools for customer engagement via voice, chat, and tasks with real-time analytics and AI-powered features.
VPN Connection
A VPN Connection in AWS provides encrypted connectivity between your data center or device and your AWS VPC.
Lightsail
Amazon Lightsail is an easy-to-use cloud platform that provides virtual servers, storage, and networking for simpler workloads and small businesses.
DataZone
AWS DataZone is a data management service that helps you catalog, share, govern, and access data across organizational boundaries in a secure and scalable way.
License Manager
AWS License Manager helps you manage software licenses from vendors like Microsoft, SAP, and Oracle on AWS and on-premises.
CloudTrail
AWS CloudTrail records AWS API calls for your account, enabling governance, compliance, and operational and risk auditing.
ECS Task
Amazon ECS Task is the smallest deployable unit in ECS, representing a single running container or group of containers defined by a task definition.
Network Load Balancer
Network Load Balancer (NLB) handles millions of requests per second, enabling ultra-low-latency load balancing at the connection level.
Chime SDK
Amazon Chime SDK is a set of real-time communications components that developers can use to build audio, video, and screen sharing capabilities into their applications.
Parallel Computing Service
AWS Parallel Computing Service enables large-scale parallel processing for scientific, engineering, and analytics workloads using EC2, Batch, or HPC tools.
IoT Analytics
AWS IoT Analytics is a fully managed service that makes it easy to run and operationalize sophisticated analytics on massive volumes of IoT data.
Payment Cryptography
AWS Payment Cryptography provides cryptographic services to support secure payment processing, including PIN translation and key management.
Classic Load Balancer
Classic Load Balancer is the legacy Elastic Load Balancing option for distributing incoming traffic across EC2 instances.
Fault Injection Service
AWS Fault Injection Service is a fully managed chaos engineering service that helps you improve application resilience by injecting failures into your AWS workloads.