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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 29, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
Explore More Icons
Patch Manager
AWS Systems Manager Patch Manager automates the process of patching managed instances with security-related updates.
DeepLens
AWS DeepLens is a deep learning-enabled video camera for developers to run ML models locally on edge devices in real time.
User Notifications
AWS User Notifications is a service that lets you centrally manage and deliver alerts and notifications from AWS services.
Managed Services
AWS Managed Services (AMS) helps enterprises operate their AWS infrastructure by providing ongoing management, monitoring, patching, and operational support.
CloudFront
Amazon CloudFront is a fast content delivery network (CDN) service that securely delivers data, videos, applications, and APIs globally.
Snowball Edge
AWS Snowball Edge adds compute capabilities to the Snowball data transfer device, supporting edge computing and local processing.
Timestream
Amazon Timestream is a fast, scalable, serverless time series database service for IoT and operational applications.
Health Dashboard
AWS Health Dashboard provides alerts and remediation guidance for AWS events that may impact your environment.
Elastic Kubernetes Service
Amazon Elastic Kubernetes Service (EKS) is a managed Kubernetes service that simplifies running Kubernetes on AWS without the need to install or operate your own clusters.
Oracle Instance
Oracle Instance in Amazon RDS is a managed database service that simplifies the setup and operation of Oracle databases in the cloud.
NICE EnginFrame
NICE EnginFrame is a web-based interface for managing HPC workloads and resources, offering job submission, monitoring, and remote visualization capabilities.
Cognito
Amazon Cognito provides user authentication, authorization, and user management for web and mobile apps, with social and enterprise identity federation support.
Personalize
Amazon Personalize is a real-time personalization and recommendation service powered by the same technology used at Amazon.com.
Systems Manager
AWS Systems Manager gives you visibility and control of your AWS infrastructure by unifying resource management under one interface.
Step Functions
AWS Step Functions is a serverless orchestration service that helps you build and coordinate distributed applications using visual workflows.
SQS Message
Amazon SQS Message refers to an individual data unit sent between distributed system components via Amazon Simple Queue Service.
CloudFormation
AWS CloudFormation provides infrastructure as code for provisioning AWS resources using YAML or JSON templates.
Elemental MediaStore
AWS Elemental MediaStore is a storage service optimized for media that offers the performance, consistency, and low latency required for video workloads.
Command Line Interface
AWS Command Line Interface (CLI) is a tool that enables you to manage AWS services and resources through commands in your terminal.
Data Lake
AWS Data Lake is a centralized, scalable, and secure data repository that allows you to store and analyze all your structured and unstructured data.
Verified Access
AWS Verified Access provides secure access to corporate applications without using a VPN by verifying user identity and device posture.
Lookout for Metrics
Amazon Lookout for Metrics automatically detects and diagnoses anomalies in business and operational data using ML models.
Simple Notification Service
Amazon Simple Notification Service (SNS) is a fully managed pub/sub messaging service for sending messages to subscribers over SMS, email, or other protocols.
Notebook
Amazon SageMaker Notebook is a fully managed Jupyter notebook environment for developing, training, and deploying machine learning models.