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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 29, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
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Chime
Amazon Chime is a communication service that enables online meetings, video conferencing, and business calls through a secure and scalable platform.
Search Document
Amazon CloudSearch or OpenSearch Document Search refers to AWS services used to index, search, and retrieve structured and unstructured documents efficiently.
Apache MXNet on AWS
Apache MXNet on AWS is a scalable deep learning framework optimized for performance and training on AWS infrastructure.
Verified Access
AWS Verified Access provides secure access to corporate applications without using a VPN by verifying user identity and device posture.
Identity and Access Management
AWS Identity and Access Management (IAM) enables you to manage access to AWS services and resources securely with fine-grained permissions.
Backup
AWS Backup is a fully managed service that centralizes and automates data backup across AWS services and on-premises environments for compliance and recovery needs.
Macie
Amazon Macie is a data security and privacy service that uses machine learning to discover, classify, and protect sensitive data in AWS, such as PII.
ElastiCache
Amazon ElastiCache is a fully managed in-memory caching service for Redis and Memcached to improve application performance.
Account
AWS Account refers to your uniquely identified entity used to access AWS services and manage resources securely.
Elemental Link
AWS Elemental Link is a hardware device that connects a live video source to AWS Elemental MediaLive for high-quality, low-latency cloud-based encoding.
HealthScribe
Amazon HealthScribe is a service that uses speech-to-text and generative AI to help clinicians automatically generate clinical notes from patient visits.
AWS
Amazon Web Services (AWS) is a comprehensive cloud computing platform offering over 200 fully featured services including computing, storage, databases, machine learning, analytics, and more to help businesses scale and innovate faster.
MQ
Amazon MQ is a managed message broker service for Apache ActiveMQ and RabbitMQ, enabling secure and reliable message exchange between applications.
Service Management Connector
AWS Service Management Connector integrates AWS services like Service Catalog with third-party ITSM tools such as ServiceNow or Jira Service Management.
Detective
Amazon Detective helps you investigate potential security issues by analyzing and visualizing security data from multiple AWS sources like GuardDuty and CloudTrail.
Certificate Manager
AWS Certificate Manager (ACM) lets you easily provision, manage, and deploy public and private SSL/TLS certificates for secure web applications.
Open 3D Engine
Open 3D Engine (O3DE) is an open-source, real-time 3D engine for building high-fidelity games and simulations, originally developed by AWS.
CloudWatch
Amazon CloudWatch monitors AWS resources and applications, providing metrics, logs, and alarms for visibility and automation.
Thinkbox XMesh
Thinkbox XMesh is a geometry caching system that optimizes complex animated geometry workflows in 3D applications.
CodeCommit
AWS CodeCommit is a secure, scalable, and managed source control service that hosts private Git repositories.
Amazon Aurora
Amazon Aurora is a MySQL- and PostgreSQL-compatible relational database built for the cloud, offering high performance and availability at a global scale.
DynamoDB
Amazon DynamoDB is a fully managed NoSQL database service designed to handle large-scale, high-availability workloads with low latency.
GameLift
Amazon GameLift is a fully managed service for deploying, operating, and scaling dedicated game servers for multiplayer games.
Forecast
Amazon Forecast is a fully managed service that uses machine learning to generate accurate time series forecasts based on historical data.