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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 29, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
Explore More Icons
Classic Load Balancer
Classic Load Balancer is the legacy Elastic Load Balancing option for distributing incoming traffic across EC2 instances.
Management Console
The AWS Management Console is a web application for managing AWS services through a user-friendly graphical interface.
DataZone
AWS DataZone is a data management service that helps you catalog, share, govern, and access data across organizational boundaries in a secure and scalable way.
CloudTrail
AWS CloudTrail records AWS API calls for your account, enabling governance, compliance, and operational and risk auditing.
Outposts family
AWS Outposts family consists of fully managed solutions that extend AWS infrastructure, services, and tools to on-premises locations for a hybrid cloud experience.
DeepLens
AWS DeepLens is a deep learning-enabled video camera for developers to run ML models locally on edge devices in real time.
Location Service
Amazon Location Service helps developers add location-based features such as maps, tracking, and geofencing to applications without compromising data security.
Elastic Container Registry
Amazon Elastic Container Registry (ECR) is a fully managed Docker container registry that makes it easy to store, manage, and deploy container images.
Data Firehose
Amazon Kinesis Data Firehose is a fully managed service for delivering real-time streaming data to destinations like Amazon S3, Redshift, and OpenSearch.
WorkMail
Amazon WorkMail is a secure, managed business email and calendar service that supports existing desktop and mobile email clients.
CodePipeline
AWS CodePipeline is a fully managed continuous delivery service that automates the build, test, and deployment phases of your release process.
Kinesis Data Streams
Amazon Kinesis Data Streams is a service for building real-time data streaming applications that can continuously ingest and process large volumes of data.
Verified Access
AWS Verified Access provides secure access to corporate applications without using a VPN by verifying user identity and device posture.
HealthLake
Amazon HealthLake is a HIPAA-eligible service that stores, transforms, and analyzes health data in the FHIR format for advanced analytics and ML.
rePost Private
AWS re:Post Private offers a secure, private version of the re:Post community within an organization, enabling internal knowledge sharing and collaboration around AWS topics.
Application Migration Service
AWS Application Migration Service (MGN) simplifies and accelerates the migration of physical, virtual, or cloud-based servers to AWS with minimal downtime.
Application Discovery Service
AWS Application Discovery Service helps you plan migration projects by collecting usage and configuration data from your on-premises servers.
Elemental Server
AWS Elemental Server is an on-premises video processing system that converts input video for distribution to TVs, PCs, and mobile devices.
Trusted Advisor
AWS Trusted Advisor provides real-time guidance to help you follow AWS best practices for cost optimization, security, and performance.
Compute Optimizer
AWS Compute Optimizer uses machine learning to recommend optimal AWS compute resources for your workloads to reduce cost and improve performance.
PyTorch on AWS
PyTorch on AWS provides optimized tools and frameworks for training and deploying PyTorch models at scale using AWS services.
Application Recovery Controller
AWS Application Recovery Controller helps ensure high availability by monitoring application recovery readiness and managing failover processes.
Database Migration Service
AWS Database Migration Service (DMS) helps you migrate databases quickly and securely to AWS with minimal downtime.
CodeGuru
Amazon CodeGuru is a developer tool that provides intelligent code reviews and performance recommendations using machine learning.