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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 29, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
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EMR Engine
Amazon EMR Engine is the processing engine component within Amazon EMR that enables scalable, distributed big data processing using frameworks like Spark and Hadoop.
Elastic Cache for Memcached
Elastic Cache for Memcached is a managed, in-memory key-value store service by AWS for deploying Memcached clusters in the cloud.
DocumentDB
Amazon DocumentDB is a scalable, fully managed document database service that supports MongoDB workloads.
Snowball Edge
AWS Snowball Edge adds compute capabilities to the Snowball data transfer device, supporting edge computing and local processing.
API Gateway
Amazon API Gateway is a fully managed service that makes it easy to create, publish, maintain, monitor, and secure APIs at any scale.
Resilience Hub
AWS Resilience Hub helps you assess and improve the resilience of your applications using AWS best practices.
Lookout for Vision
Amazon Lookout for Vision uses computer vision to detect defects in manufactured products based on images of the items.
Device Farm
AWS Device Farm is an app testing service that lets you test and interact with your Android, iOS, and web apps on real, physical devices hosted by AWS.
HTTP Notification
AWS HTTP Notification typically refers to using Amazon SNS or EventBridge to send notifications via HTTP endpoints in real-time.
Nova
Amazon Nova refers to internal AI infrastructure or services (if announced); details may vary as it's not yet publicly defined.
File Cache
AWS File Cache is a high-speed cache on AWS for frequently accessed file data stored in disparate sources such as on-premises file systems or S3.
CodeArtifact
AWS CodeArtifact is a fully managed artifact repository service that makes it easy to securely store, publish, and share software packages.
AppStream 2
Amazon AppStream 2.0 is a fully managed application streaming service that allows users to stream desktop applications securely from AWS to any device.
Kinesis
Amazon Kinesis is a platform on AWS to collect, process, and analyze real-time streaming data at scale for insights and operational responses.
FSx for Lustre
Amazon FSx for Lustre provides a high-performance file system optimized for fast processing of workloads like machine learning, HPC, and analytics.
Site to Site VPN
AWS Site-to-Site VPN connects your on-premises network to AWS over an IPsec VPN tunnel for secure communication.
WorkMail
Amazon WorkMail is a secure, managed business email and calendar service that supports existing desktop and mobile email clients.
Data Transfer Terminal
AWS Data Transfer Terminal is a user interface that simplifies the secure transfer of files and data to and from AWS services.
Express Workflows
AWS Step Functions Express Workflows are a cost-effective option for high-throughput, short-duration workflows that coordinate microservices at scale.
Q
Amazon Q is a generative AI assistant designed to help employees and developers get answers and complete tasks using internal and external data.
Train
AWS Train refers to the process of building and optimizing machine learning models using training data on services like SageMaker.
Simple Storage Service Glacier
Amazon S3 Glacier is a secure, durable, and low-cost storage class for data archiving and long-term backup.
Systems Manager
AWS Systems Manager gives you visibility and control of your AWS infrastructure by unifying resource management under one interface.
Transcribe
Amazon Transcribe is an automatic speech recognition (ASR) service that converts speech into text for applications like subtitles and transcription.