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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 29, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
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Automation
AWS Systems Manager Automation simplifies common maintenance and deployment tasks using predefined or custom workflows.
Deep Learning Containers
AWS Deep Learning Containers are Docker images pre-installed with deep learning frameworks for training and inference on Amazon ECS and EKS.
Model
AWS Model refers to machine learning models created, trained, or deployed using services like Amazon SageMaker.
SQS Message
Amazon SQS Message refers to an individual data unit sent between distributed system components via Amazon Simple Queue Service.
Certificate Manager
AWS Certificate Manager (ACM) lets you easily provision, manage, and deploy public and private SSL/TLS certificates for secure web applications.
FSx
Amazon FSx provides fully managed third-party file systems optimized for a range of workloads including Windows File Server, Lustre, NetApp, and OpenZFS.
IoT Device Defender
AWS IoT Device Defender is a fully managed service that helps secure your fleet of IoT devices by continuously auditing and monitoring security policies.
Hosted Zone
A Hosted Zone in Amazon Route 53 is a container for records that define how traffic is routed for a domain and its subdomains.
Supply Chain
AWS Supply Chain is a cloud-native application that provides real-time visibility, insights, and analytics to help manage and optimize global supply chains.
DeepComposer
AWS DeepComposer is a creative ML tool that lets developers generate music using AI models and a physical MIDI keyboard.
Elemental MediaTailor
AWS Elemental MediaTailor enables server-side ad insertion for video content, allowing personalized ad experiences across platforms.
Marketplace Light
AWS Marketplace is a digital catalog that makes it easy to find, test, buy, and deploy third-party software that runs on AWS.
CodeCommit
AWS CodeCommit is a secure, scalable, and managed source control service that hosts private Git repositories.
Lightsail
Amazon Lightsail is an easy-to-use cloud platform that provides virtual servers, storage, and networking for simpler workloads and small businesses.
App Runner
AWS App Runner is a fully managed service that makes it easy to build, deploy, and run containerized web applications and APIs at scale without managing infrastructure.
HealthScribe
Amazon HealthScribe is a service that uses speech-to-text and generative AI to help clinicians automatically generate clinical notes from patient visits.
EC2 Auto Scaling
Amazon EC2 Auto Scaling helps you automatically add or remove EC2 instances based on demand to maintain application availability and optimize costs.
Elastic Block Store
Amazon Elastic Block Store (EBS) provides block-level storage volumes for use with Amazon EC2, designed for high availability and durability.
Textract
Amazon Textract is an AI service that automatically extracts text, tables, and other data from scanned documents and PDFs.
License Manager
AWS License Manager helps you manage software licenses from vendors like Microsoft, SAP, and Oracle on AWS and on-premises.
ECS Task
Amazon ECS Task is the smallest deployable unit in ECS, representing a single running container or group of containers defined by a task definition.
Development Environment
AWS RoboMaker Development Environment provides a cloud-based IDE for developing, testing, and simulating robotics applications using ROS.
CodeWhisperer
Amazon CodeWhisperer is an AI coding companion that suggests real-time code snippets and helps developers write code faster and more securely.
MFA Token
An MFA Token is used in AWS Multi-Factor Authentication to provide an additional layer of security by requiring a one-time code from a hardware or virtual device.