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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 29, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
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B2B Data Interchange
AWS B2B Data Interchange facilitates secure, scalable exchange of business-to-business data across different organizations using AWS services and custom integrations.
IoT Core
AWS IoT Core allows connected devices to securely interact with cloud applications and other devices, enabling scalable IoT solutions.
Managed Grafana
Amazon Managed Grafana is a fully managed service that enables observability and dashboarding using Grafana on AWS.
EMR Engine
Amazon EMR Engine is the processing engine component within Amazon EMR that enables scalable, distributed big data processing using frameworks like Spark and Hadoop.
Fraud Detector
Amazon Fraud Detector is a service that uses machine learning to identify potentially fraudulent online activities in real time.
Elemental Link
AWS Elemental Link is a hardware device that connects a live video source to AWS Elemental MediaLive for high-quality, low-latency cloud-based encoding.
Kendra
Amazon Kendra is an intelligent search service powered by machine learning that enables organizations to search unstructured data using natural language.
Telco Network Builder
AWS Telco Network Builder simplifies the deployment and management of telecom networks on AWS using standard telecom models.
SQS Queue
Amazon SQS Queue is a scalable message queuing service that enables decoupling and communication between microservices, distributed systems, and serverless applications.
Connect
Amazon Connect is a cloud-based contact center service that provides tools for customer engagement via voice, chat, and tasks with real-time analytics and AI-powered features.
Location Service
Amazon Location Service helps developers add location-based features such as maps, tracking, and geofencing to applications without compromising data security.
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Amazon DynamoDB Accelerator (DAX)
Amazon DynamoDB Accelerator (DAX) is a fully managed, in-memory cache for DynamoDB that delivers up to a 10x performance improvement for read-heavy workloads.
Security Hub
AWS Security Hub provides a comprehensive view of your security state in AWS by aggregating, organizing, and prioritizing security alerts and findings.
FSx for WFS
Amazon FSx for Windows File Server provides a fully managed Windows-native file system, ideal for Windows-based applications and Active Directory integration.
Pinpoint APIs
Amazon Pinpoint APIs provide programmatic access to campaigns, user segments, message templates, and analytics for engaging customers through push, email, and SMS.
Compute Optimizer
AWS Compute Optimizer uses machine learning to recommend optimal AWS compute resources for your workloads to reduce cost and improve performance.
Config
AWS Config enables you to assess, audit, and evaluate configurations of your AWS resources for compliance and security.
Certificate Manager
AWS Certificate Manager (ACM) lets you easily provision, manage, and deploy public and private SSL/TLS certificates for secure web applications.
ElastiCache
Amazon ElastiCache is a fully managed in-memory caching service for Redis and Memcached to improve application performance.
Trusted Advisor
AWS Trusted Advisor provides real-time guidance to help you follow AWS best practices for cost optimization, security, and performance.
MemoryDB
Amazon MemoryDB for Redis is a Redis-compatible, in-memory database service designed for ultra-fast performance and durability.
MQ
Amazon MQ is a managed message broker service for Apache ActiveMQ and RabbitMQ, enabling secure and reliable message exchange between applications.
CodeBuild
AWS CodeBuild is a fully managed continuous integration service that compiles source code, runs tests, and produces deployable artifacts.
Reserved Instance Reporting
AWS Reserved Instance Reporting helps you monitor and optimize the utilization and coverage of your purchased Reserved Instances for cost savings.