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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 29, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
Explore More Icons
Simple Email Service
Amazon Simple Email Service (SES) is a cloud-based email sending service designed for sending marketing, notification, and transactional emails at scale.
ElastiCache
Amazon ElastiCache is a fully managed in-memory caching service for Redis and Memcached to improve application performance.
PyTorch on AWS
PyTorch on AWS provides optimized tools and frameworks for training and deploying PyTorch models at scale using AWS services.
CloudHSM
AWS CloudHSM provides hardware security modules in the AWS Cloud to generate and use your own encryption keys with FIPS 140-2 Level 3 compliance.
Device Farm
AWS Device Farm is an app testing service that lets you test and interact with your Android, iOS, and web apps on real, physical devices hosted by AWS.
IoT Button
The AWS IoT Button is a programmable, Wi-Fi-enabled device that integrates with AWS IoT Core and allows developers to test cloud-based IoT applications.
rePost Private
AWS re:Post Private offers a secure, private version of the re:Post community within an organization, enabling internal knowledge sharing and collaboration around AWS topics.
Elastic Beanstalk
AWS Elastic Beanstalk is an easy-to-use service for deploying and scaling web applications and services using familiar programming languages and servers.
IoT FleetWise
AWS IoT FleetWise is a service that enables automakers to collect, transform, and transfer vehicle data to the cloud in near real time.
DevOps Guru
Amazon DevOps Guru uses ML to detect operational issues and anomalies in applications, providing insights to improve reliability and performance.
Elastic Load Balancing
Elastic Load Balancing automatically distributes incoming traffic across multiple targets to ensure application scalability and fault tolerance.
Data Lake
AWS Data Lake is a centralized, scalable, and secure data repository that allows you to store and analyze all your structured and unstructured data.
Batch
AWS Batch is a fully managed service that enables you to run batch computing workloads on the AWS Cloud, dynamically provisioning resources as needed.
Elastic Cache for Redis
Elastic Cache for Redis is a fully managed Redis service by AWS that provides sub-millisecond latency for real-time applications.
Fargate
AWS Fargate is a serverless compute engine for containers that lets you run ECS and EKS containers without managing servers or clusters.
ECS Task
Amazon ECS Task is the smallest deployable unit in ECS, representing a single running container or group of containers defined by a task definition.
Payment Cryptography
AWS Payment Cryptography provides cryptographic services to support secure payment processing, including PIN translation and key management.
Apache MXNet on AWS
Apache MXNet on AWS is a scalable deep learning framework optimized for performance and training on AWS infrastructure.
Train
AWS Train refers to the process of building and optimizing machine learning models using training data on services like SageMaker.
Cloud Control API
AWS Cloud Control API is a set of common APIs for creating, reading, updating, deleting, and listing cloud resources across AWS and third-party services.
GameLift
Amazon GameLift is a fully managed service for deploying, operating, and scaling dedicated game servers for multiplayer games.
VPN Connection
A VPN Connection in AWS provides encrypted connectivity between your data center or device and your AWS VPC.
Elastic Block Store
Amazon Elastic Block Store (EBS) provides block-level storage volumes for use with Amazon EC2, designed for high availability and durability.
Cost and Usage Report
AWS Cost and Usage Report (CUR) provides the most detailed information available about your AWS costs and usage, exported to Amazon S3 for advanced analysis.