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Amazon Connect is a cloud-based contact center service that provides tools for customer engagement via voice, chat, and tasks with real-time analytics and AI-powered features.
Last Modified: August 29, 2025
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Details
Key Features
- Cloud-based contact center service.
- Supports voice, chat, and task routing.
- Integrates with CRM and customer data.
- Pay-as-you-go pricing.
Common Use Cases
- Running cloud-based contact centers
- Enabling AI-powered customer support
- Managing omnichannel communication
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