Connect PNG and SVG Icon

Amazon Connect is a cloud-based contact center service that provides tools for customer engagement via voice, chat, and tasks with real-time analytics and AI-powered features.

Last Modified: August 29, 2025
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Details

Name
Connect
Category
Business Applications
Tags
contact center customer engagement voice chat analytics

Key Features

  • Cloud-based contact center service.
  • Supports voice, chat, and task routing.
  • Integrates with CRM and customer data.
  • Pay-as-you-go pricing.

Common Use Cases

  • Running cloud-based contact centers
  • Enabling AI-powered customer support
  • Managing omnichannel communication
AWS Official Documentation AWS Pricing

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