Connect PNG and SVG Icon
Amazon Connect is a cloud-based contact center service that provides tools for customer engagement via voice, chat, and tasks with real-time analytics and AI-powered features.
Last Modified: August 10, 2025
16px
32px
48px
64px
Details
Key Features
- Cloud-based contact center service.
- Supports voice, chat, and task routing.
- Integrates with CRM and customer data.
- Pay-as-you-go pricing.
Common Use Cases
- Running cloud-based contact centers
- Enabling AI-powered customer support
- Managing omnichannel communication
Explore More Icons
S3 on Outposts
Amazon S3 on Outposts brings object storage to on-premises environments using AWS Outposts, enabling data residency and low-latency workloads.
Well Architected Tool
The AWS Well-Architected Tool helps you review and improve your cloud workloads using AWS's architectural best practices.
Change Set
AWS CloudFormation Change Sets let you preview changes AWS CloudFormation will make to your stack before executing them.
Apache MXNet on AWS
Apache MXNet on AWS is a scalable deep learning framework optimized for performance and training on AWS infrastructure.
Auto Scaling
AWS Auto Scaling automatically adjusts the capacity of your AWS resources to maintain steady, predictable performance at the lowest possible cost.
AppConfig
AWS AppConfig is a capability of AWS Systems Manager that enables you to manage configuration changes across applications safely and rapidly.
Serverless Application Repository
AWS Serverless Application Repository is a managed repository for discovering, deploying, and publishing serverless applications built with Lambda and other AWS services.
Distro for OpenTelemetry
AWS Distro for OpenTelemetry is a secure, production-ready distribution of the OpenTelemetry project for collecting observability data.
Neuron
AWS Neuron is a software development kit (SDK) that enables running high-performance ML models on AWS Inferentia-based instances.
Patch Manager
AWS Systems Manager Patch Manager automates the process of patching managed instances with security-related updates.
Security Hub
AWS Security Hub provides a comprehensive view of your security state in AWS by aggregating, organizing, and prioritizing security alerts and findings.
Data Exchange
AWS Data Exchange is a service that makes it easy to find, subscribe to, and use third-party data in the cloud securely and efficiently.
Outposts servers
AWS Outposts servers are smaller form factor devices that bring AWS services to edge or branch office environments with constrained space or resources.
Bottlerocket
Bottlerocket is a Linux-based open-source operating system purpose-built by AWS for running containers securely and efficiently.
Launch Wizard
AWS Launch Wizard guides you through sizing, configuring, and deploying enterprise applications like SAP and Microsoft workloads.
GuardDuty
Amazon GuardDuty is a threat detection service that continuously monitors for malicious or unauthorized behavior to help protect your AWS accounts and workloads.
AppStream 2
Amazon AppStream 2.0 is a fully managed application streaming service that allows users to stream desktop applications securely from AWS to any device.
Simple Storage Service Glacier
Amazon S3 Glacier is a secure, durable, and low-cost storage class for data archiving and long-term backup.
Directory Service
AWS Directory Service allows you to set up and run Microsoft Active Directory (AD) in the AWS Cloud, for directory-aware workloads and AWS resource authentication.
Keyspaces
Amazon Keyspaces is a scalable, highly available, and managed Apache Cassandra-compatible database service.
Compute Auto Scaling
AWS Auto Scaling automatically adjusts the capacity of your AWS resources to maintain steady, predictable performance at the lowest possible cost.
Vault
Vault typically refers to Amazon S3 Glacier Vaults, containers for managing archives and controlling access to long-term stored data.
Maintenance Windows
AWS Systems Manager Maintenance Windows lets you define a schedule for when to perform administrative tasks on your instances.
SNS Topic
Amazon SNS Topic is a logical access point used to group multiple recipients and publish messages to subscribers using Amazon Simple Notification Service.